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Shipping Information & Returns
Horror, Goth and Shock DVD Movies & Horror Movie Merchandise.
- Orders will be shipped via USPS
- Orders will ship within 5 business days in most cases
Shipping Instructions below
- Privacy Notice
We do not sell your information to other companies or mailing lists. All order are shipped discreetly to the address you provide for shipping of orders.
- Conditions of Use
All items are brand new unless otherwise noted. Please refer to our Return policy for more information.
- RETURN POLICY FOR VHS AND DVD'S
You have 20 days after shipment from our offices to return any VHS and DVD's.
- Unopened VHS and DVD's - can be returned for a full refund of item cost.
- Opened VHS and DVD's in perfect condition - can be returned for a refund, minus a 30% restocking fee, with no refund for s/h.
- Opened VHS and DVD's in damaged condition - can not be returned. If they are returned to Brain Damage Films and are in damaged condition, no refund will be issued. In addition, s/h charges may be applicable for you to get the VHS and/or DVD back.
- Defective VHS and DVD's - can be returned for the same item at no charge. Defective items can also be exchanged for another item of equal or lesser value, minus a 30% reordering fee. If we determine the item to not be defective, a 30% restocking fee (or 30% reordering fee for different product) may apply.
- Please note that Brain Damage Films can refund shipping costs only if the return is a result of our error.
- All VHS and DVD's need to be returned to our office before any sort of return/exchange can be implemented!
Return to:
Brain Damage Films
attn: Returns
6929 N. Hayden Road, Suite C4-246
Scottsdale, Arizona 85250, USA.
phone: 480.966.4070
fax: 480.966.4570
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